Verizon

I've been having problems with my fancy computerphone, mostly relating to the battery. The trouble seems to be resolved now, but it took a good deal longer than it should have. Part of the problem was that FedEx failed to deliver a replacement battery as they should have, and I'm not sure how that happened. Most of the problem was with Verizon support.

It seemed as though every support agent I spoke with had a different answer to every question I asked. In some cases, it was obvious that a particular person had no idea what they were talking about. On the whole, I think they just failed to have their support staff familiar enough with my device to provide good support for it. Considering the dizzying array of devices they offer, I can imagine that having every support agent familiar enough with every device would be impossible. That being the case, trying to support that wide a selection looks to me like a mistake.

I bet the iPhone won't have this problem. There's only one model. Only one thing to be familiar with. Unless, of course, AT&T makes the mistake of lumping it in with the rest of the devices they support. I don't think they will, but I may be too optimistic.