Dear Roxio,

The interface on Easy Media Creator 10 is awful. I wasn’t particularly fond of the interfaces of previous versions, but this version is much worse. (It gets things done better, but it's more of a pain to tell it what to do.)

However, as bad as that is, refusing to copy a DVD-5 to a DVD±R DL without giving any indication that you’ve just arbitrarily decided not to allow that is much worse. Of course, what you should do is ask the user if they really meant to use a dual-layer disc when a single-layer disc will do, but at the very least you should say “I’m sorry Dave, I’m afraid I can’t do that.” Just asking me to "“Please insert a blank or rewritable DVD into the drive” when a blank writable disc is already in the drive is Absolutely Stupid, but you've managed to do even worse than that. In the error message box, you add the line “Supported media: CD-R, CD-RW, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-R DL, DVD+R DL, DVD RAM“ — that's right, you not only rejected the DVD+R DL, but you then included that format in the list of accepted formats. I nominate you for a Stupid Developer Award.